When prompted, choose "Save to disk" and select a location on you computer where you want this backup saved. Once the download is complete, close SELLmatix Control and in SELLmatix POS:-

1. Switch to Menu Mode
2. On the File Menu choose Restore to restore the downloaded file as if it was a data backup
3. On the File Menu choose Rebuild Databases
4. On the File Menu choose Rebuild Indexes
5. Close SELLmatix POS

On the machine that will run SELLmatix Control:-

• Repeat steps 2 - 4 as on the POS machines
• If you are running POS and Control on the same computer, POS and Control must have different data directories.
• In Connection Manager edit the terminals so that the names or IP addresses for the POS terminals are correct for your installation, and flag all files to be re-sent.

Description
This is a complex sample that is based on the actual implementation of SELLmatix in a well known English Style Pub/Restaurant in Thailand which caters mainly for foreign tourists and expats.

This sample features:-

• A fairly extensive menu and Drinks list with a lot of modifiers.
• Menu items (eg. Seafood) which are sold by weight so that the customer can choose portion size.
• Separate Bar, Kitchen and POS Printers.
• Multilingual operation where orders are taken in English, print in the Kitchen in Thai, Copies of the orders printed in both Thai and English for Wait Staff

You can install these languages in Control Panel->Regional and Language Options and checking the options for:-

• Install files for complex script and right to left languages (including Thai)
• Install files for East Asian languages

This restaurant does some unusual things, and the dealer that installed the site feels that they complicate things too much. They cite the number of modifiers and comment that you can order your Banana Split with no Custard and Extra Gravy...

But they must be doing something right. This is probably the most consistently busy establishment in the area. From early morning until very late it seems they are never less than half full and there would be few restaurants anywhere that would achieve a higher turnover per table. Whether their success is a result of the things they do differently, or the quality of their food, drink and service is hard to judge. Probably it is the combination of a number of factors. But this site leaves little to chance.

Printing
Most sites print an order once at the appropriate location. This site prints kitchen orders:-

• on a kitchen printer in the Thai language.
• at the waiter's station in Thai so the waiters can verify pending orders and check what is supplied.
• at the POS terminal in English so that a record of the order can be given to the customer.

Different languages are handled in SELLmatix through the "Alt Desc" field for each product. The "Alt Desc" field contains the description in Thai, while the normal description contains the name of the product in English. When printing the Kitchen Orders, SELLmatix uses the "Alt Desc" which is in Thai. When printing accounts for customers, it uses the English description.

Menu Numbers All menu items are numbered. The kitchen orders show the PLU number in a 36pt typeface which is very large and can be read at a distance so that the kitchen staff don't have to read the order from up close. Most of the kitchen staff know that 202 is Pea and Ham Soup. The description is also printed in Thai on the kitchen orders.

Customers and Home Delivery
This site participates in a Home Delivery Service called "Door to Door" with a number of other prominent Restaurants in their area. Door to Door Menus are widely distributed free of charge and feature dishes from approx 20 restaurants. Customers call a central phone number and place their orders with Door to Door, who then phone the applicable restaurant with the order, and a motorbike rider is dispatched to pick up the order from the restaurant, deliver it to the customer and collect payment. Payments are made from Door to Door to the restaurants at regular intervals.

When a phone order is received from Door to Door, this is recorded with the order at the POS and comment with the Door to Door order number is recorded as a comment. This information is printed on the Kitchen Orders so that the order can be packed as a takeaway order and given to the driver when they arrive.

On this site, Steve, Dave and Dez all eat and drink "free". To assist with record keeping and inventory control, they are set up as finalisation methods and what they consume is "sold" to them.

Wireless Internet Access for Customers
Another interesting thing about this site, it that this establishment is a WiFi internet access, and clients can bring in their notebook computers and use free wireless internet access. This same wireless access point is used to connect SELLmatix Control which runs on a back office computer with the POS terminals. The network connection between Control and the POS terminals is very secure, and anyone that tried to hack into the system, even over an unsecured wireless network, could not do so unless they had very detailed inside knowledge of the internal SELLmatix program code.

Naturally there are precautions to take with this type of configuration. You would normally not want the POS terminals to have internet access to reduce the chance of viruses, and we would normally suggest the POS network be set up on a different subnet to the other machines without and gateway to the internet. However this is fairly routine and can be set up by any competent network administrator.

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