There are however a range of training organisations and dealers that are able to provide these services, and often they provide packages that include a range of equipment, software and services that may well include the costs of a SELLmatix license.

Trainers and dealer can provide a lot of benefits to retailers installing SELLmatix, which can dramatically speed the implementation of a Point of Sale system as well as saving the cost of acquiring configuration skills in house. The services provided often include:-

• Guidance in selecting equipment and determining the most effective type of implementation.
• Sourcing of reliable equipment at competitive prices.
• Software configuration and setup.
• Data entry or Import.
• Teaching the aspects of the system that you need to know.
• Checking the work you perform to ensure that it is correct.
• Installation of Equipment and testing that it works correctly.
• Providing Phone Support
• Providing On-Site support and training.
• Arranging Repair or Replacement when equipment fails.
• Other services as required.

Not all trainers and dealers are equal. Effective trainers have a pre-planned training agenda where the topics to be covered are listed, along with the sequence in which they are to be covered. Efficient trainers know the material and where the various points are covered in the documentation. Ineffective trainers try to go by the seat of their pants without prior planning or evaluation of the results.

This section of the SELLmatix Documentation is a sample training agenda that can be used in many cases where the customer installing SELLmatix wants a turnkey solution. It can of course be modified to suit you requirements by negotiation with the trainer or dealer.

Just as the quality of trainers varies, some users learn much more quickly than others, eve where the same trainer is involved. If you are considering using trainers and support providers, you should study our article on Making the Most of Professional Training

Super User
On any site, there needs to be one key person (the 'super user') who manages and administers the system, and who acts as the contact point for staff using the system who have questions about the operation of the system and how it is to be implemented and used on the site.

Since management disciplines vary widely from site to site, the super user should be the only point of contact for staff, and if the super user is unable to resolve an issue, then and only then, should the super user seek further technical support.

If people other than the super user contact technical support, inevitably a situation arises where different people are asking for different contradictory things, and this has a major damaging effect on cost, performance and efficiency.

The super user needs to:-

• Have a much more detailed knowledge of the system than other staff members, and be able to train and assist staff.
• Be a trusted staff member that is familiar with the disciplines which management wishes to see implemented on the site.
• Learn how to configure the system so that it runs as desired by management.
• Be able to train and support staff members that will use the system.
• Be a first contact point when problems arise, so that they can resolve routine issues without incurring the expense and delay of contacting outside support staff.

Effective training provides the super user with these skills.

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