Our business model is different. We do not employ low level staff to answer the same basic questions over and over again, and we don't charge annual support or upgrade fees, and the senior staff that do provide direct staff generate more revenue from other activities.
Consequently it is in your interest as well as ours, to minimise support costs as far as possible, while providing fast and workable solutions to issues and questions when they arise.
We have a number of free resources available online which can help you to resolve your own issues, or obtain help from other users at no charge. We encourage you to use these resources wherever possible because doing so will save you money.
Free Online Resources include:-
SELLmatix Online Documentation.
Almost all of our customers run our software by subscription where upgrades are included at no additional charge. Please ensure that you are running the latest version of the software. You can download the latest versions and upgrades at our Download Page.
If you use these free online resources, it is very unlikely that you will ever need to use our charged support. We want you to be able to solve your own issues and resolve your own problems. We don't want to waste your money paying us to give you information that is published online at no charge.
When we learn of ways to improve the software, clarify the documentation, correct bugs or anything else that can help, we publish the information online so that it can be accessed by all our customers and reduce the need for direct charged support.
If you are a client that wants someone to hold your hand, guide you through every step and be on hand to answer trivial questions, sometimes more than once, then you should engage the services of a local computer dealer, accountant or other consultant.
Even though this kind of service is more expensive than our free resources, such providers are able to give you what you want. These support providers are welcome to access the free online resources or use our charged support services on your behalf.
